Terms & Conditions

General

All plants are living organisms and may vary in color, shape, variegation, size, leaf count, and growth habit. Photographs represent the plant being offered or a representative specimen as indicated in the listing.

Customers acknowledge that minor cosmetic imperfections, shipping stress, acclimation stress, leaf yellowing, minor leaf loss, and temporary wilting may occur during transit and are not considered damage or grounds for refund.

Specialty Plants SLC reserves the right to refuse service, cancel orders, or deny future purchases due to fraudulent activity, abusive conduct, repeated policy violations, or suspected resale activity inconsistent with Company policies.

Shipping

Orders are generally shipped on Monday and Tuesday to reduce the likelihood of weekend delays. Shipping may occur on Wednesday if the customer purchases UPS 1 Day Shipping. Specialty Plants SLC reserves the right to delay shipments due to weather conditions, carrier disruptions, holidays, or other circumstances that may adversely affect plant health.

Specialty Plants SLC may place orders on temporary weather hold when temperatures along the shipping route or destination are deemed unsafe for live plant transport. Customers will be notified of any weather-related hold.

Customers are responsible for:

• Providing an accurate shipping address.
• Monitoring tracking information.
• Retrieving packages promptly upon delivery.
• Complying with local plant import restrictions and regulations.

Specialty Plants SLC is not responsible for losses resulting from incorrect addresses provided by customers.

The Company's liability is limited to the purchase price paid for the affected plant(s). Under no circumstances shall Specialty Plants SLC be liable for consequential, incidental, or indirect damages.

Damaged, Delayed, Lost, DOA, and Refund Policy

1. Damaged Plants

A claim for shipping damage must be submitted within 24 hours of delivery.

Required documentation:

1. Clear photograph of shipping label.
2. Photograph of packaging.
3. Photograph of entire plant.
4. Close-up photographs of all damage.

After review, Specialty Plants SLC may provide:

• Replacement plant (if available);
• Store credit;
• Partial refund; or
• Full refund.

Claims lacking required documentation may be denied.

2. Deceased on Arrival (DOA)

A plant is considered DOA only if it arrives with extensive irreversible damage resulting in loss of viability.

Examples include:

• Completely rotted plant tissue.
• Frozen plant tissue.
• Severe heat destruction.
• Complete loss of root system due to transit damage.

The following are not considered DOA:

• Minor leaf damage.
• Cosmetic blemishes.
• Temporary wilting.
• Shipping stress.
• Yellowing of older leaves.
• Acclimation shock.

DOA claims must be submitted within 24 hours of carrier-confirmed delivery along with photographs and an unboxing video whenever possible.

Approved claims may receive:

• Replacement plant;
• Store credit; or
• Refund at Company discretion.

3. Delayed Shipments

Carrier delays occasionally occur and are outside the Company's control.

If a shipment is delayed but ultimately delivered alive, no refund will be issued solely because delivery occurred later than expected.

If a carrier delay directly results in verified DOA or severe damage, Specialty Plants SLC will review the claim under the DOA policy.

4. Lost Shipments

A shipment may be considered lost when:

• Tracking shows no movement for an extended period; or
• The carrier formally declares the package lost.

Specialty Plants SLC will assist customers with carrier investigations.

Once the carrier confirms the package as lost, the Company may provide:

• Replacement plant;
• Store credit; or
• Refund.

5. Incorrect Address

If a customer submits an incorrect address:

• The customer is responsible for any reshipping fees.
• Refunds will not be issued for plants damaged or lost due to an incorrect address.